How does it work?

1. Installation and configuration of rotating surveillance cameras and highly sensitive microphones at the retail network points.

2. The incoming data is processed by artificial intelligence and cascades of neural networks, pre-programmed to measure various parameters assessing the quality of customer service.

3. Any detected violations or suspicious incidents are promptly reported to the management for further action.

4. The system provides detailed reports and interprets the obtained results to improve service performance and enhance the efficiency of retail outlets.

The system can assess the performance of 24 service parameters and more.

- general service standards (greeting, formal address, identifying needs, product demonstration, upselling, offering promotional items, loyalty programs, farewell),
- discipline (meal breaks, inappropriate language, gadget usage during work hours, breaks, employee absence from workstation, queue management, unauthorized personnel in the cashier zone),
- time management (opening/closing of the point of sale as per schedule),
- appearance (badge, uniform)
- suspicious activities.

Service parameters can be customized to meet the specific needs of each client.